travelblog.co.za

It was great to see this week how ready and helpful the airlines can be and the lengths they can go to to assist passengers. Here is one example:

“In light of the resumption of its service between Hong Kong & Bangkok, CX announced that the special flight it is operating on Friday to & from Utapao Airport, south of Bangkok, will instead operate to & from Bangkok. Arrangements will be made for pax already booked on this special flight to return to Hong Kong on one of the airline’s flights from Bangkok.“

Dozens of airlines this week rerouted flights, cancelled flights or delayed them. Most airlines also offered free changes and no refund charges for clients who were delayed or were not going to travel.

Well done to the airlines this week great job guys!

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