Claims for Customer Relations to re-imburse passengers due to Volcanic disruptions: If you have enquiries from passengers regarding the process to follow to claim for out of pocket expenses incurred due the volcanic disruptions. Please advise them of the following procedure. Scan all receipts, provide, banking details and a description of flights that should have [...]
Archive for April, 2010
Fuel surcharges
April 28th, 2010
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Yup I can hear you all saying – *here we go again* – yes certainly it is happening again: Here is Lufthansa new offering: 1. On short-haul/continental (Intra-European/German-domestic/Israel, Jordan, Lebanon & Northern Africa) sectors: No change to current YQ level 2. On long-haul/intercontinental sectors: * long-haul destinations in the Middle East, East Africa + 5 [...]
The real cost of ash
April 26th, 2010
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The real cost and effect of the ash will only come to the fore in the later part of the year. Here are some astounding figures and snippet from an article from Sky News online: The International Air Transport Association said at the height of the disruption (17-19 April), airlines were losing around £260m ($400m) [...]
Chartis Ash update
April 22nd, 2010
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Chartis have added auto extension to policies to assist clients: Policyholders whose policies were purchased before April 13, 2010, when airspace was shut down due to the ash cloud, and who have been or will be affected by the disruption of flights due to the volcanic ash will be entitled to: An automatic extension on [...]
No standby!
April 22nd, 2010
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Members are urged by carriers and ACSA please not to send passengers directly to the already over-crowded airports to potentially travel on standby. All passengers must hold a secure seat. Anyone who is holding a ticket to travel with a confirmed seat should continue to the airport as normal in order to travel – provided [...]
Virgin no bookings till May
April 22nd, 2010
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VIRGIN Atlantic has announced that it will not accept any new bookings up until and including April 30. This is in an effort to prioritise and repatriate the passengers stranded at airports as a result of the closure of UK airspace. Agents and passengers are asked to keep in mind that the booking restriction will [...]
SAA update 12h00 – 20 April
April 20th, 2010
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Johannesburg 20 April 2010. South African Airways (SAA) flight SA3236 from Johannesburg to London expected to have departed this morning is delayed until further notice.
Ash crisis
April 20th, 2010
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This certainly is a crisis and is effecting millions of people in various ways. Either you are effected personally by the volcano or you will certainly know someone that is. Also guys check your travel insurance and be forewarned that this is an act of God and will take a stab at it that insurance [...]
Volcano disrupts flights
April 15th, 2010
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Volcanic eruption in Iceland: Disruption to flights 15 April 2010 ( Update 09.45 ) A volcanic eruption in Iceland has created an ash cloud that is currently travelling in an easterly direction. As a result, restrictions by UK National Air Traffic (NATS) are in place. All departrues from LHR, LGW and LCY will be cancelled [...]
