Dubai Visa
Now you can apply for your UAE visa onlineAll ticketed Emirates customers regardless of sales channel may log-in to ‘Manage a Booking’ on Emirates.com and access the application tool, hosted by our chosen service provider, VFS Global Services.
The VFS website will look and feel like Emirates.com, within which customers may apply for, purchase and track a UAE visa.
Emirates will be the first airline in the Middle East to offer this service.
For any queries or questions kindly call VFS 011 783 1941 / 011 783 4685 or call our Contact Centre on 0861-364-728.
Dubai visas online
May 7th, 2010
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Book and issue – no refunds
May 6th, 2010
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Please be advised that with immediate effect until well after the World Cup, tickets need to be issued immed, and all services must be paid in full , otherwise services can be cancelled automatically by airlines and suppliers.
PLEASE NOTE NO REFUNDS DURING THIS TIME.
Saw this on a travel agents email and wanted to share it with you – it is spot on concise and to the point. Take heed it is real and it is happening. We are entering a very fickle time with WC2010 reservations and operators are stalwarts! Be aware as both travel agents and clients.
Do I need a visa to South Africa?
May 6th, 2010
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World cup 2010 is here – it is happening and fast becoming a reality – we are seeing the setting up of football villages, fan parks, airports and loads of other exciting happenings. Now I am sure we all know what happened when Lance Armstrong hit our shores, if not here is a small recap, he did not have a spare page in his passport which is a requirement when coming to SA as it is with most countries around the globe. In anticipation of this and the influx of tourists this here here is a link to the Home Affairs website with visa info – what is needed and who can come without a visa.
Link to Home Affairs visa page
Here is a direct link to countries who do not need visas:
BA – re-imburse passengers
April 30th, 2010
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Claims for Customer Relations to re-imburse passengers due to Volcanic disruptions:
If you have enquiries from passengers regarding the process to follow to claim for out of pocket expenses incurred due the volcanic disruptions. Please advise them of the following procedure.
Scan all receipts, provide, banking details and a description of flights that should have been taken and then fax this to: Attention Customer Relations 011 441 8475.
The volcano disruptions were certainly an act of God and really do not believe that the airlines should be held accountabile for delays. That aside thumbs up to BA for taking it on the chin and putting out this info.
Fuel surcharges
April 28th, 2010
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Yup I can hear you all saying – *here we go again* – yes certainly it is happening again:
Here is Lufthansa new offering:
1. On short-haul/continental (Intra-European/German-domestic/Israel, Jordan, Lebanon & Northern Africa) sectors:
No change to current YQ level
2. On long-haul/intercontinental sectors:
* long-haul destinations in the Middle East, East Africa + 5 EUR/USD to 82 EUR/USD
* long-haul destinations in North America and India + 5 EUR/USD to 87 EUR/USD
* long-haul destinations in South America, Central-, West- and Southern Africa, Southeast Asia and the Far East +5 EUR/USD to 97 EUR/USD
The real cost of ash
April 26th, 2010
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The real cost and effect of the ash will only come to the fore in the later part of the year. Here are some astounding figures and snippet from an article from Sky News online:
The International Air Transport Association said at the height of the disruption (17-19 April), airlines were losing around £260m ($400m) a day.
Giovanni Bisignani, IATA’s Director General and CEO, said: “Lost revenues now total more than $1.7 billion for airlines alone.
“At the worst, the crisis impacted 29% of global aviation and affected 1.2 million passengers a day.”The scale of the crisis eclipsed 9/11 when US airspace was closed for three days.”Some savings were made on fuel costs with airlines saving a combined total of £71m ($110m) a day due to grounded planes.
But airlines face added costs including the cost of looking after stranded passengers.
Mr Bisignani said: “For an industry that lost $9.4bn last year and was forecast to lose a further $2.8bn in 2010, this crisis is devastating.”
The group, which represents 230 airlines across the world, also called on governments to relax landing restrictions and provide compensation to help airlines pay for costs incurred in looking after passengers.
Mr Bisignari said: “I am the first one to say that this industry does not want or need bailouts. But this crisis is not the result of running our business badly.
“It is an extraordinary situation exaggerated with a poor decision-making process by national governments. The airlines could not do business normally. Governments should help carriers recover the cost of this disruption,”
Chartis Ash update
April 22nd, 2010
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Chartis have added auto extension to policies to assist clients:
Policyholders whose policies were purchased before April 13, 2010, when airspace was shut down due to the ash cloud, and who have been or will be affected by the disruption of flights due to the volcanic ash will be entitled to:
- An automatic extension on their policy, should they already be on their insured journey; or
- A change of travel dates if they are yet to travel; or
- Cancellation and full refund of premium if their trip has been cancelled altogether and they have no claim.
No standby!
April 22nd, 2010
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Members are urged by carriers and ACSA please not to send passengers directly to the already over-crowded airports to potentially travel on standby. All passengers must hold a secure seat.
Anyone who is holding a ticket to travel with a confirmed seat should continue to the airport as normal in order to travel – provided that their flight was not cancelled. Any passenger who was affected by a delayed or cancelled flight must re-book on the next available date and stick to that date unless they are contacted by the airline.
Your ASATA Team
Virgin no bookings till May
April 22nd, 2010
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VIRGIN Atlantic has announced that it will not accept any new bookings up until and including April 30. This is in an effort to prioritise and repatriate the passengers stranded at airports as a result of the closure of UK airspace.
Agents and passengers are asked to keep in mind that the booking restriction will apply even if the return flight is after April 30. However, those passengers holding existing and confirmed bookings for flights that have been cancelled due to the closure of UK airspace, will be rebooked on the first available flights.
