Book BA from Lanseria to Gaborone 5 days a week return (double daily Monday and Friday) and Lanseria to Maputo, Monday to Friday with a double daily Monday, Wednesday and Friday.

British Airways has launched a new online global service to enable group agents to book space for the London 2012 Olympic and Paralympic Games over 365 days in advance. With the introduction of Beyond 365, agents will be able to register for a specialised online groups booking service where seats can be booked prior to flights and inventory coming into GDS system range.

• The BA042 ex CPT will depart at 08.20 arriving at LHR 19.20 ( the additional service will be on Wednesdays  )
• The BA043 ex LHR will depart at 16.30 arriving at CPT 06.20 ( the additional service will be on Tuesdays )

New routes:
•    London Gatwick to Marrakech three times a week from 27 March
•    London Gatwick to San Juan twice weekly from 28 March
•    Luxembourg services are moving from London Gatwick to London Heathrow on 27 March

Advice for customers whose flights have been CANCELLED

1. customers can utilise the cost of the original ticket towards part payment of a ticket to a new destination. The fare charged will be based on availability at the time of re-booking and we will waive  any change or service fees.
OR
2.  Refund the ticket purchased to the original form or payment

Operational update – Earthquake in Japan

Due to a major earthquake in Japan, we are currently working with our local teams and authorities to ascertain the extent of the damage and our ability to operate.

BA Services today – Friday 11th March 2011
BA6 NRT – LHR (Departed)
BA8 HND – LHR (Departed)
BA7 LHR – HND (Cancelled)
BA5 LHR – NRT (Currently closed for sale)

BA Services 12/03
All of our services are currently closed for sale

Advice for customers/agents
• We are working with local teams to understand the extent of the damage
• We urge all customers to check the status of their flights before proceeding to the airports
• Currently standard conditions of carriage apply

British Airways, American Airlines and Iberia have received the regulatory green light to operate a joint business on transatlantic flights. Following European Union approval on July 14, the airlines have now been granted anti-trust immunity from the US Department of Transportation.

British Airways chief executive, Willie Walsh, said: “This final approval is fantastic news for all three airlines and the oneworld alliance. We’ve waited 14 years to bring the benefits of the transatlantic joint business to our customers and level the playing field with the other two global alliances.  As we have argued all along, the EU-US market is highly competitive and Heathrow’s liberalisation in 2008 opened it up even further. We are delighted that the US and EU authorities have recognised this.

No flights have been cancelled to or from Cape Town

The following flights from JNB to LHR have been cancelled.
BA034/ 30 May
BA034/ 02 June
BA034/ 03 June

The follwing flighs from LHR to JNB have been cancelled
BA033/ 30 May
BA055/ 30 May
BA033/ 01 June
BA033/ 03June

Conditions
•    All changes must be made prior to the departure of the original flight
•    All Long-haul and short-haul flights to/from London Heathrow (LHR) are governed by the following guidelines

1) Advice for Customers whose flight is OPERATING over the strike period 24 May to 09 June Inclusive

a)   Rebook onto an available flight to the same destination within a 355 day period after or before the scheduled departure time of the original flight. If the same booking class is not available, the lowest class available in the same cabin may be booked. This will be at no additional cost to the customer, and if required, the validity of the ticket may be extended.

OR

b)  Refund – Only if fare rules allow

2) Advice for Customers whose flight is CANCELLED over the strike period 18 May to 09 June Inclusive

a)   Rebook onto an available BA flight to the same destination within a 355 day period before/after the scheduled departure time of the original flight.  If the same booking class is not available, the lowest class available in the same cabin may be booked. This will be at no additional cost to the customer, and if required, the validity of the ticket may be extended.

OR

b)         Rebook to the nearest alternative gateway within a 14 day period before/after the scheduled departure time of the original flight in the same country or a gateway close by in a neighboring country, i.e. Lyon and Geneva. If the same booking class is not available, the lowest available class in the same cabin may be used
Please advise the customer that onward travel from the alternative destination will be at the customer’s own expense, before you agree to rebook this option

OR

c)   Rebook only via British Airways call centre 011 4418600 onto an agreed alternative carrier.

d)  Refund the ticket purchased to the original form of payment.
•    If a BA flight has not been cancelled in the system the agent can refund the ticket and will get the refund according to that fare rule originally purchased on the ticket.
•    If a BA flight has been cancelled in the system they can refund the ticket and will get a full refund with no penalties.
•    Please be advised that travel agents will now be able to process their own refunds via their GDS, for any passengers affected by the disruptions due to cancellations.  This is on condition that the refund is permissible according to the BA commercial policy at the time..  Agents should only contact BA refunds in the case of complicated refunds that you are unable to manage yourself..

•    BA will still be auditing all the tickets as usual and ADMs will be raised for any tkts. that do not meet the criteria in the commercial policy during the disruption period.
•    Refunds for tickets not affected by the cabin crew disruption should be processed in the usual format through your GDS system according to the particular fare rules and penalties”

Claims for Customer Relations to re-imburse passengers due to Volcanic disruptions:

If you have enquiries from passengers regarding the process to follow to claim for out of pocket expenses incurred due the volcanic disruptions.  Please advise them of the following procedure.
Scan all receipts, provide, banking details and a description of flights that should have been taken and then fax this to:  Attention Customer Relations 011 441 8475.

The volcano disruptions were certainly an act of God and really do not believe that the airlines should be held accountabile for delays. That aside thumbs up to BA for taking it on the chin and putting out this info.