Paid For Seating Update – Preferred Exit Row Seat Booking Available Online

From 19^th January, customers wishing to request and pay for Preferred Exit Row seating will be able to do so online at ba.com without contacting the call centres. (This date is subject to any last minute disruption, should this date change you will be advised in a further Update.) Customers will be offered this option in their confirmation email and the functionality will be available in either “Manage My Booking”, for direct-booked customers, or MMB cul-de-sac for Trade customers (to ensure that we do not drive direct sales through this initiative).  We will be encouraging customers either directly or through the Trade to follow this process and not to contact the call centres.
Customers should only phone the call centre to amend or upgrade an existing Paid Seating booking, all other Paid Seating bookings and queries can now be made online.