Ok further to a previous post on ADM’s the question has been raised:
How long does an airline have to send you an ADM:
Well the answer is: 18 Months for an ADM after the last date of travel on a ticket however they do have up to 4 years from date of last travel to invoice you.
When an ADM is raised it is deducted off BSP and intern from the agency account immediately – it is then the agencies responsibility to fight the ADM to try and get an ACM (Agency Credit memo) ie: have the money put back into the agency account. Now on this note lets elaborate on another side of ADM’s – the refund – if you put in for a refund of the ticket the refund is checked and credited to your account – you in turn refund the client, now if there was an error in the refund from the airline they send an ADM for the over payment and again deduct it immediately from your account. So even though you have paid the client back you can be responsible for any incorrect refund submissions. Interesting – hectic responsibility especially when most agencies make between 7 and 10% on the nett fare.
