Following the announcement that British Airways cabin crew will be taking industrial action from 24 -28 May, 30–03 June and 05–09 June.
We will announce our planned operation for each set of strike dates on the dates below Please go to ba.com to see if a flight will be operating or not.
> 20th May: Schedule announced for dates 24-29 May
> 25th May: Schedule announced for dates 30 May – 04 Jun
> 31st May: Schedule announced for dates 05-09 Jun
Conditions
• All changes must be made prior to the departure of the original flight
• All Long-haul and short-haul flights to/from London Heathrow (LHR) are governed by the following guidelines
1) Advice for Customers whose flight is OPERATING over the strike period 24 May to 09 June Inclusive
a) Rebook onto an available flight to the same destination within a 355 day period after or before the scheduled departure time of the original flight. If the same booking class is not available, the lowest class available in the same cabin may be booked. This will be at no additional cost to the customer, and if required, the validity of the ticket may be extended.
OR
b) Refund – Only if fare rules allow
2) Advice for Customers whose flight is CANCELLED over the strike period 18 May to 09 June Inclusive
a) Rebook onto an available BA flight to the same destination within a 355 day period before/after the scheduled departure time of the original flight. If the same booking class is not available, the lowest class available in the same cabin may be booked. This will be at no additional cost to the customer, and if required, the validity of the ticket may be extended.
OR
b) Rebook to the nearest alternative gateway within a 14 day period before/after the scheduled departure time of the original flight in the same country or a gateway close by in a neighboring country, i.e. Lyon and Geneva. If the same booking class is not available, the lowest available class in the same cabin may be used
Please advise the customer that onward travel from the alternative destination will be at the customer’s own expense, before you agree to rebook this option
OR
c) Rebook only via British Airways call centre 011 4418600 onto an agreed alternative carrier.
d) Refund the ticket purchased to the original form of payment.
• If a BA flight has not been cancelled in the system the agent can refund the ticket and will get the refund according to that fare rule originally purchased on the ticket.
• If a BA flight has been cancelled in the system they can refund the ticket and will get a full refund with no penalties.
• Please be advised that travel agents will now be able to process their own refunds via their GDS, for any passengers affected by the disruptions due to cancellations. This is on condition that the refund is permissible according to the BA commercial policy at the time.. Agents should only contact BA refunds in the case of complicated refunds that you are unable to manage yourself..
• BA will still be auditing all the tickets as usual and ADMs will be raised for any tkts. that do not meet the criteria in the commercial policy during the disruption period.
• Refunds for tickets not affected by the cabin crew disruption should be processed in the usual format through your GDS system according to the particular fare rules and penalties”
