Claims for Customer Relations to re-imburse passengers due to Volcanic disruptions:
If you have enquiries from passengers regarding the process to follow to claim for out of pocket expenses incurred due the volcanic disruptions. Please advise them of the following procedure.
Scan all receipts, provide, banking details and a description of flights that should have been taken and then fax this to: Attention Customer Relations 011 441 8475.
The volcano disruptions were certainly an act of God and really do not believe that the airlines should be held accountabile for delays. That aside thumbs up to BA for taking it on the chin and putting out this info.
