Here is a release from BA, do you agree:
TERMINAL 5 IS WORKING
We wanted to update you on how well Terminal 5 is now working; so that the next time your customers fly with us they’ll know they can enjoy the experience. As you’ll see below, we are constantly monitoring our performance to ensure everything flows smoothly – and the facts speak for themselves.
This means whenever your customers fly with us, they can make the most of everything Terminal 5 has to offer – from the comfort and peace of the Galleries lounges to the wealth of quality shops, restaurants and cafes before their onward journey.
CHECK-IN
Customers have been gliding through Check-in at Terminal 5. They have told us that the average time it took them to go through Check-in was 9.8 minutes
SECURITY
Customers also told us that took them an average of 5.4 minutes to complete Security.
BAGGAGE
The average time for bags to arrive at the carousel, from the time a flight has arrived at the terminal, was 24 minutes .
