Travelblog

Over the xmas period and generally throughout the year you have clients, certain clients that leave message, please call me back it is URGENT, or at the bottom of the email it says: URGENT. This is the same email that they have taken 3 days to respond to, or when you call them back the urgent flight they need is for 6 months time. The term URGENT could mean anything really and guess it is relative to the person/ company that you send it to. In Travel and certainly in my agency Urgent is generally for light leaving within an 1 for domestic or same day for international – or you know even within 24 hours or same week. Now for example if you send it to another field lets say Appliance repairs – a same day reply would be considered urgent, Government would be Urgent if you actually required a response. People and I know I do at times take it the wrong way, it can happen especial when a client takes 3 days to respond for an email and now it is urgent, who knows maybe they had problems and now it is urgent, I understand that however the same would come into play, ie flight is only for 3 months time. So please for certain extremely efficient people saying URGENT could imply that they do not treat all enquirer as URGENT and could get you off on the wrong footing with your client / agent right on the word go.